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Returns & Refund Policy

Return Policy

QuteShop guarantee to refund any item purchased on our website with which you are not completely satisfied in the case that you return it to us in a saleable condition by post within 7 days of receipt. 

You are responsible for return shipping fees. All merchandise must be unworn and in the same condition they were received. Products must be returned in the original box and/or packaging.

It can usually take up to 30 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in China, depending on your location and which postal service you use.

Once we received your return parcel, it will be processed within 3 business days (excluding weekends and public holidays) and we'll email you to let you know this has been refunded. The funds will go back to your original payment method. It typically take 5-10 working days (excluding weekends and public holidays), depending on your bank/card issuer.

If there is no quality-related issue but you are still not satisfied with your purchase, you may be eligible to return the items for refund within 7 days of receiving your order. We will refund you the item price after we have received your package and inspected it. You would be responsible for all shipping fees incurred.

We will work with you to until you are satisfied. If for any reason you are not satisfied with your purchase, please contact us through email before leaving neutral or negative feedback. 

Note:

a. Underwear, Swimwear, Leggings and some Accessories are not allowed to be returned or exchanged.

b. The goods are your responsibility until they reach our warehouse, so please make sure it's packed up properly and can't get damaged on the way.

c. We are not responsible for any items that are returned to us by mistake.

 

Refund Policy

 

  • If your purchase is not delivered to you within 60 days of shipping, we will give you a full refund.

  • If the item is lost in transit or arrives defective, we will send you a replacement for free.

  • If you aren't fully satisfied with your purchase for any other reason within 7 days after delivery received, you may return the item to us.